dhaka7's Privacy Policy

Introduction and Scope

This privacy policy applies to all services and digital channels of the dhaka7 platform. The purpose of this policy is to clearly inform our users about what information we collect, how we use it, and what steps we take to protect your privacy.

By using dhaka7's website, mobile application, or any other service, you are considered to have consented to the processing of information under this privacy policy. Reading our Terms and Conditions will give you more details about the general rules for using the platform.

This policy applies only to dhaka7's own services. Third-party websites and payment gateways have their own privacy policies, for which dhaka7 is not responsible.

Information We Collect

2.1 Registration and Identity Information

Information you provide when creating an account is collected. This includes:

• Full name and date of birth
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID or other identity document details (when identity verification is required)
• Financial information such as — bKash, Nagad, Rocket, or Upay account numbers, or bank account details

2.2 Automatically Collected Information

When you use the dhaka7 platform, certain information is collected automatically. This includes:

• IP address and device type
• Browser information and operating system
• Time of visits to the platform and which pages were viewed
• Information obtained from cookies and similar tracking technologies
• Login and logout times and session information

2.3 Transaction Information

Detailed transaction information is recorded during deposits, withdrawals, or any financial activity. This includes the transaction amount, time, payment method, and reference number.

2.4 Gameplay and Betting Information

Your gaming activity — such as betting history, participation in slots and live casino, betting patterns, and information related to responsible gaming — is collected.

Purpose of Using Information

Collected information is used only for specific and lawful purposes. dhaka7 uses your information for the following:

• For creating, verifying, and managing accounts
• For processing financial transactions including deposits and withdrawals
• For verifying age (21+) and identity
• For maintaining platform security and preventing fraud
• For improving services according to your preferences
• For monitoring gaming activity to implement responsible gaming policies
• For providing customer support via 24/7 live chat and email
• For meeting legal and regulatory obligations
• For diagnosing technical issues and improving the platform

Information is not used for advertising or third-party promotional purposes without the user's consent.

Data Retention and Duration

dhaka7 retains your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for legal obligations, dispute resolution, or fraud investigations.

After the set retention period, data is securely deleted or anonymised. Financial transaction records are kept for a specified period in accordance with applicable laws of Bangladesh.

Sharing Information with Third Parties

dhaka7 does not sell or rent your personal information. In the specific circumstances below, limited information may be shared with third parties:

5.1 Service Providers

Necessary information is shared with selected service providers for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, data hosting, and technical support. All such providers are contractually bound to protect the data.

5.2 Legal Obligations

Information will be disclosed when required by a court order, a legitimate request from a government authority, or under applicable law.

5.3 Fraud and Security

Limited information may be shared with relevant authorities to prevent fraud and ensure platform security.

Cookie and Tracking Technology

The dhaka7 platform uses cookies and similar technologies that help improve the browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential cookies: Required to keep login sessions active and for core functionality.
• Functional cookies: For remembering language preferences and user-specific settings.
• Analytics cookies: For understanding platform usage patterns; no personal identity is revealed.

Cookies can be disabled through browser settings, though some features may become limited as a result.

Data Security Measures

dhaka7 has implemented multiple technical and administrative measures to keep your information secure:

• SSL encryption — all data transfers occur through encrypted channels
• Password hashing — no password is stored in plain readable form
• Access controls — only authorised staff can access the relevant information
• Regular security reviews and system audits
• Automated monitoring systems to detect suspicious activity

Despite taking the utmost precautions for data security, 100% security on the internet cannot be guaranteed. You are advised to keep your account password confidential and to notify the support team immediately if you notice any suspicious activity.

User Rights

Every registered member of the dhaka7 platform has the following rights regarding their own information:

8.1 Right to Know

You may request to know what information we have collected about you and how it is being used.

8.2 Right to Correction

If any information stored in your account is incorrect or outdated, you may request that it be corrected.

8.3 Right to Deletion

You may request deletion of your personal information if there is no legal obligation to retain it. However, for active accounts, this is linked to the account closure process.

8.4 Withdrawal of Consent

You may withdraw your consent for optional marketing communications at any time. This will not affect the core functionality of the service.

To exercise these rights, contact our support team. We are available 24/7 in both Bangla and English via live chat and email. For more details, you can visit our About Us page.

Protection of Minors

dhaka7 strictly prohibits registration by anyone under the age of 21. Age is verified at the time of account creation, and identity documents may be requested in cases of doubt. Upon learning of any minor's account, it is immediately closed and the associated information is deleted.

To learn more about responsible gaming, read our Responsible Gaming Guidelines. They contain detailed information on keeping yourself safe.

Policy Changes and Updates

dhaka7 reserves the right to modify this privacy policy when necessary. If any significant changes are made, registered users will be notified by email or through a notice on the platform. Continued use of the platform after changes are made will be considered acceptance of the new policy.

The updated version of this policy will always be available on this page. The "Last updated" date shown at the top of the page always indicates the date of the most recent change.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our support team is available seven days a week, twenty-four hours a day in both Bangla and English.